FriedlNet Policies

Does FriedlNet require payment before order dispatch?

Due to the nature of the products we sell we're afraid that we are not able to arrange for dispatch of an order until payment has been received in full against that order.

What is FriedlNet's refund/return policy?

Due to the nature of the products we sell (being information based they are essentially consumed as they are purchased and cannot easily be returned) we do not provide refunds for orders, or accept returns. Try to read all available information about a product and if you have any questions please feel free to click on the "Ask a Question" button in the center of each product page to submit a query to us. A member of our Customer Service Team would be more than happy to revert back to you with more information, or refer your query as necessary.

What is FriedlNet's cancellation policy?

In general FriedlNet cannot accept the cancellation of an order once it has been placed.

Product Quality, Description & Pricing

FriedlNet’s publishers represent only outstanding publications. The publisher's intelligence covers the entire spectrum of issues facing business decision makers worldwide.

We are committed to supply information products, which are informative, useful and up-to-date. We carefully handpick the best business information publishers and promote their products to the international professional community. As a business principal, we check all publications before we start promoting them. Most of our publications provide the reader with additional and valuable insight. We share with you as much information about the content of the publications, its date of publication and its publisher's background as we possible can. Additionally we urge you to contact us to obtain further information. Unfortunately we cannot guarantee, that each product will satisfy everybody's demand.

FriedlNet attempts to be as accurate as possible. However, FriedlNet does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

We offer you consistently low prices on all market research, newsletters, directories, statistics, training materials, CD-ROMs, and related products. Even though you can display a publications price in multiple currencies, the base prices for all publications are listed in EUR. Despite our best efforts, a small number of the items in our catalogue may be incorrect. Rest assured, however, that we verify prices of products sold and shipped by FriedlNet as part of our shipping procedures. If an item's price is incorrect, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.